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I watch a lot of TV. Inevitably, I watch a lot of TV commercials.

And perhaps I’m growing old and have already started reminiscing about the good old times… when TV commercials actually featured company websites.

Within one show, I have seen multiple commercials that had a call-to-action to a social media site, such as facebook and youtube.

I posted about a month ago asking Whose Commercial Is It? when commercials place more attention to an iPhone app than having a good service / product.

At that time, I commented that Coldwell Banker’s execution was an interesting approach. They integrated the technology message with their superior service message. Technology, including apps, would just be another way for them to service you better. Today, they employed the same approach with www.youtube.com/coldwellbanker. It was just another way for them to deliver valuable information. However, I questioned if this was necessary. Couldn’t the video live on their own branded website? Well, at least youtube gave you the ability to brand a “channel” completely and entirely. So, I guess if you had to pick a social media site, youtube would be a good choice.

On the other hand, www.facebook.com/hgtv was, in my opinion, less successful. The commercial did not point you to HGTV.com for more design tips, etc. There wasn’t even a “be a friend with the designers” type message. The website was just there. What’s the point? Why? In addition, in case you didn’t know, there was no way to brand a facebook page.

So, yes, I ask, what has social media done to branding?

Though, Coca-Cola demonstrated that there is a way to be both social media savvy (is that a phrase?) and be mindful of your brand equity at the same time. They launched their own version of short URL with cokeurl.com, fully branded. This allowed them to be friendly with social media, while making sure that their brand got all the attention it deserved.

So, my conclusion is: Being savvy about social media is great. But being involved with social media is at the end of the day a tactic. Social media marketing is just part of the marketing mix of a given marketing campaign. But any good marketing campaign has to be good at the basic. And the brand will always be the foundation of any marketing campaign. You have worked hard to build your brand, and your brand, hopefully, will last forever. Marketing campaigns, and the associated marketing mix, will change. Never compromise your forever for the sake of now.

Photo credit: Wordle Cloud of the Internet Marketing Blog – 08/15/08, originally uploaded by DavidErickson.

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Category: Web  Tags:  2 Comments

Okay, as a marketer today, you can’t help but to see the potential coming from Twitter. I first learned about Twitter from a friend many years ago. But I generally avoid these social networking services because 1) I could end up wasting too much time on them 2) Not all services are created equal and not all services have longevity, so why bother?

However, Twitter has proved that it is here to stay for now…

So, as a marketer, I found myself wanting to learn more about Twitter, many months after when I probably should have. I set up a Twitter account. I haven’t Tweet yet, because I am not sure what I want to say… How do I want to brand myself on Twitter? Professional? Personal? Fun? Serious? Am I Jeannie as the Marketer? Jeannie as the Travel Lover? Some combination of all of the above?

But even in this early stage, I have learned a couple valuable lessons about Twitter and social media in general. Perhaps these are lessons you have learned yourself as well after some trial and error.

1. People will find you. I haven’t made a single Tweet. I haven’t announced my Twitter account anywhere. I have no links to my Twitter account. Yet, I have followers! Some of these followers are people I know. Some of these followers I don’t recognize. These followers perplex me more. They could just be complete strangers. Or they could have found me, through just Googling or whatever, and have some vested interest in learning more about me. Possibly a potential future business partner, or potential future boss? I don’t know. While I don’t think that is likely, the fact that I could not rule it out makes me think twice before just posting on Twitter anything that could be potentially damaging to my personal brand.

2. If you’re not ahead of the curve, you’re behind. I did not jump on the Twitter train when I first learned about it. By the time I finally decided to get a Twitter account set up, I was already too late. My most desired handle has been taken, just mere months ago! Instead of @jeanniechan (which is the most popular format), I had to settle for @jeannie_chan. So, what I have learned is that if the investment is low, go ahead and jump on the latest bandwagon! You could always get off it if you are not getting the pay off that you were expecting. But if you wait, you just may miss out!

Photo Credit: Jump on the social media bandwagon, originally uploaded by Matt Hamm.

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Caught a great post off of The Viral Garden.

Social Media ain’t about one-night stands, it’s about relationships

This is something that my organization has problems with as well. Every campaign, every effort needs to be part of a whole branding initiative. However, too often, we come across an awesome idea. Implement it. Move onto the next awesome idea. The end result: Not realizing the potential of any one campaign. Which is a shame…

This post on The Viral Garden gave a few example of companies who engaged the consumers via social media, but did not follow through. And the lesson was it’s better to ignore the consumers than to flirt with them THEN ignore them… Of course, the ideal is to not ignore them at all ;)

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