Just came across this on Katya’s Blog. A little old, but still too good to not share.
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P&G expands into services! http://t.co/2PInsjA #
RT @philipgrote: Dare to Say NO (to Slide Presentations)! http://bit.ly/cLCCLN #
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READ THIS @newyorkpost Report: Top-tier cable sees ad boost - http://bit.ly/9pirC6 #
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Designing the Soft Side of Customer Service - The Magazine - MIT Sloan Management Review http://t.co/bYQZ05K #